Field Support Coordinators

Would you like to assist our managers in preparing for client intake, site evaluations and walk-throughs, job fairs, sporting events, music festivals, and other events? Would you like to assist with security guard briefings, provide our guards with administrative support (serving as a liaison), and help them prep for upcoming events and assignments (ensuring they have proper gear, etc.)? As a company representative, would you like to attend conferences, luncheons, and other meetings?

Requirements
We are committed to hiring team members who are passionate about providing exceptional customer service.

Candidates should have the following:
– Some understanding of the security field
– Active cell phone account
– Active email account
– If you work from home, you must have a reliable Internet Connection
– Reliable transportation
– Trainable, coachable, and willing to learn
– Accepts responsibility and accountability
– Exceptional customer service skills
– Strong communication skills (written, verbal, and nonverbal)
– Prefer at least two (2) years of administrative support experience.
– Ability to deal with internal and external customers and perform multiple tasks in a timely, courteous, and professional manner
– Demonstrated problem-solving, confidence, and decision-making ability to manage shifting priorities, demands, and timeliness using analytical capabilities
– Strong knowledge of Microsoft Office Suite, Google Workspace, Windows-based computers, and peripheral equipment
– Ability to establish and maintain effective working relationships with co-workers, managers, clients, and the general public
– Must be able to meet deadlines, work independently but also with direction, and take initiative.
– Must be able to follow through with requests and details.
– Professional and well-groomed
– Bilingual/Multilingual a plus

Responsibilities
– Build rapport with our security guards as you will be supporting their efforts in the field
– Curate our database by maintaining accurate records and updated contact information
– As requested, attend and participate in meetings with our prospects and/or clients.
– Assist with the distribution and collection of guards’ uniforms and onboarding materials in your assigned territories 
– Attend conferences, networking events, job/career fairs, and assigned special events to support our team at concerts, sporting events, etc. 
– At assigned events, you will take photos and videos of our team and the venues
– Seek out ways to improve our prospect and client experience
– Attend and positively contribute to our team meetings, bringing solutions, creativity, and innovation.
– Attend security guard briefing meetings to ensure directives are thoroughly communicated and understood. 
– Build community relationships, attend events, and be actively involved in various security industry associations.
– Serve as a point of contact for guards assigned in your territory for special events or other accounts.
– Actively use our social media platforms to engage users to help build interest in our company.
– Prepare recruitment packets for career fairs and events
– Prepare prospect packets to assist our sales and business development teams with securing new client accounts

Perks and Benefits
– Schedules that fit your personal life goals
– Eligible for commissions and bonuses
– Ongoing training and career growth opportunities
– Employee discounts through our perks discount program to your favorite restaurants, gyms, entertainment venues, and more.

Questions?
If you have any questions regarding the information provided above, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our Human Resources team.
Interested?
If this sounds like an opportunity that you are interested in pursuing and you meet the requirements outlined above, please complete our application process.